What we do

Four kinds of work. Most engagements start in one and end up touching a second, which is why they are in one place and not four.

Operations & Process Improvement

We find out how work actually moves through your organization, then rebuild it so it runs without depending on who happens to be there that day.

Nobody sets out to build a complicated process. A form gets added, someone writes a spreadsheet, a workaround becomes permanent, responsibilities move. Years later it still works, and it works because particular people remember particular things.

What people usually describe on a first call:

  • The same task gets done three different ways depending on who picks it up.
  • One person is the single point of failure for something important.
  • Onboarding takes six months because what a new person needs to know lives in people.
  • Software was bought to fix this, and now there is the old process and a system.
  • Nobody can say who owns the handoff.

  1. Map the work

    Follow one real case end to end and write down every step, handoff and wait.

  2. Redesign

    Cut what nobody can justify, name an owner for each step, write the procedure.

  3. Handover

    Train the people who run it and leave documentation they can find.

All of Operations & Process Improvement

Training & Education Development

We build the whole training program: what someone has to be able to do, how it is taught, how that is proved, and the records that stand up afterwards.

One course, or the system behind an entire education program. Both are normal, and the second is the one most people do not know they can buy.

What people usually describe on a first call:

  • The training exists, but nobody can say what someone should be able to do at the end of it.
  • Every instructor teaches it differently, and the good one is retiring.
  • The assessment tests whether people paid attention, not whether they can do the job.
  • An LMS was purchased and the old slides were uploaded into it.
  • The certification has to stand up to scrutiny and the records are in a filing cabinet.

  1. Assessment

    Decide what somebody has to be able to do, and how it will be proved.

  2. Custom curriculum

    Build the course, the materials and the instructor guide around that.

  3. Workforce certification

    Deliver it, record it, and leave a program another instructor can run.

All of Training & Education Development

Intelligent Systems

We build the software and AI a particular job actually needs, including systems that run on hardware you control so the material never leaves the building.

Technology built around the work, rather than work rearranged around a product somebody bought.

What people usually describe on a first call:

  • The same information is typed into two systems because neither talks to the other.
  • A vendor is proposing something and nobody in the room can tell whether it is the right thing.
  • The work is repetitive enough to automate and specific enough that nothing off the shelf fits.
  • AI would help, and the material cannot leave the building.

  1. Problem audit

    Work out what the task is and whether software is the right answer at all.

  2. Custom build

    Build the smallest thing that solves it, and say what it will not do.

  3. Floor integration

    Put it where the work happens and hand it over with documentation.

All of Intelligent Systems

Safety

We write safety programs that describe the room as it actually is, train the people who have to run them, and leave records that hold up when somebody asks. That is general safety work. Laser safety is the part we specialize in.

Safety work here covers two main areas. Exhibition safety is support for trade shows and exhibitions: knowing what is coming before it arrives, verifying what is actually on the floor, and documenting what happened. Laser safety is the specialist branch — programs, controls, training and the records behind them.

What people usually describe on a first call:

  • An audit is coming and the last policy revision is undated.
  • Training is happening and nothing records who was trained, on what, when.
  • The documentation describes a facility that has since changed.
  • A show floor is about to open and nobody has seen what the exhibitors are bringing.

  1. Pre-op

    Assess against the standard that applies, in the facility as it is now.

  2. Live inspection

    Check what is installed against what was written down.

  3. Post-op clearance

    Record what was found, what was decided, and what happens next.

All of Safety

Not sure which one it is?

Most people are not, and working that out is the first part of the job. Describe what is happening and we will tell you.

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