Four disciplines, one way of working
Most of our work sits in more than one of these at once. A training program has a safety component; a process redesign needs a system behind it. They are listed separately because that is how people search for them, not because we run them separately.
01
Business & Organizational Consulting
Your processes made sense when there were twelve of you. There are sixty now, three of the steps live in one person's head, and nobody can say who owns the handoff.
Organizations call us when something has quietly stopped working and nobody can point at exactly what. Usually it sounds like one of these:
- The same task gets done three different ways depending on who picks it up.
- Onboarding takes six months, because what a new person needs to know lives in people rather than in anything written down.
- Everyone agrees the process is broken, and no two people describe it the same way.
- Software was bought to fix this, and now you have the old process and a system.
- Growth exposed something that was always fragile and used to be survivable.
- One person is the single point of failure for something important, and everyone knows it.
02
Education & Training
We build training programs, not slide decks. Curriculum, assessment, instructor development, the platform it runs on and the certification behind it.
Most organizations do not have a training problem. They have a training program problem — content that accumulated rather than being designed.
- The training exists, but nobody can say what someone is supposed to be able to do at the end of it.
- Every instructor teaches it differently, and the good one is retiring.
- The assessment tests whether people paid attention, not whether they can do the job.
- An LMS was purchased and the old PowerPoints were uploaded into it.
- The certification has to stand up to scrutiny and the records are in a filing cabinet.
- The material is technically correct and nobody can get through it.
03
Safety & Compliance
Laser safety, program development, and documentation that holds up under audit. Technical work for organizations where getting it wrong has consequences.
This is specialised work, and it is not the hard-hats-and-caution-tape end of safety. It is the part where a standard applies, a regulator may ask, and the answer has to be written down and correct.
- There is a laser safety officer on paper and no program behind the title.
- The safety documentation was written for a facility that has since changed.
- Training is happening and nothing records who was trained, on what, when.
- An audit is coming and the last policy revision is undated.
- Classification, controls and signage do not match what is actually in the room.
- The people doing the work have real expertise and no framework holding it together.
04
Technology & Systems
AI implementation, knowledge systems and internal tools, built to serve the work rather than to become another thing that needs maintaining.
We are not an IT company and we do not fix printers. This is the technology work that sits on top of an operational problem — which is most of it.
- There is interest in AI and no clear view of what it would actually be used for.
- Institutional knowledge is spread across a shared drive, an email archive and three people.
- The same information is typed into two systems because neither talks to the other.
- A tool would save real time and no off-the-shelf product fits closely enough.
- Documentation exists and is unfindable.
- A vendor is proposing something and nobody in the room can tell whether it is the right thing.
Not sure which of these it is?
Neither are most people when they call. Describe the problem and we will work out the category later.