The operational problem that turns out to be a training problem. The safety requirement that needs procedures, records and education before it needs equipment. The technology project that is a process problem first, and stays one after the software arrives.
Those problems are awkward to buy help for. A specialist in any one of them will solve their own part and hand back the rest, and the part nobody owned is usually the part that was causing it.
An engagement here usually ends with something running: a procedure being followed, a course being taught, a safety program that matches the room, a system somebody uses on Monday.
How we are set up
Small, and staffed for the work rather than the other way round. Engagements bring in the consultants, instructors and technical specialists a particular piece of work needs, which is why the range above is honest rather than aspirational.
The name
Glover Works. Works is the part that matters, in both senses of it.