Training should change what someone can do.
A course is not the objective. Competence is. What matters is what somebody can do on Monday that they could not do on Friday, and whether anyone can prove it.
So we start at the end. What should the learner be able to do? That fixes the objective. The objective fixes the assessment. Only then is it worth deciding what to teach, and the material that survives that order is usually a good deal shorter than the material that was there before.
What this covers
- Curriculum development
- Complete course programs
- Instructor and student materials
- Assessments and examinations
- Certification programs
- Instructor development and train-the-trainer
- Classroom, online and blended delivery
- Onboarding and learning pathways
- LMS structure and implementation
- Program documentation and revision systems
A program should survive the person who wrote it
If only its author can teach it, it is not a program yet. Another qualified instructor should be able to pick it up, understand what it is for, and deliver it the same way.
What you are left with
- Objectives someone can be measured against
- Assessment that tests the job, not the lecture
- Instructors who can deliver it consistently
- Records that hold up when someone asks
Written down
Take these with you
Reading
Start with the problem
You do not need a scope of work. Tell us what is happening and what should be happening.